Training in soft skills such as communication, self-motivation, creativity, problem solving and critical thinking is now getting the credit it deserves in the corporate world, as these are often overlooked…
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In today’s technology driven, fast-paced world we are inundated with so many different messages from so many different sources, it’s difficult to hold someone’s attention for very long. People are…
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Call centres are at the heart of modern business practice and customer care is increasingly provided telephonically. In a call centre, your most powerful tool is your voice! A welcoming,…
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Research shows us that people judge us by the way we look but more importantly by the way we sound. We spend time, money and effort on the way we…
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