Call centres are at the heart of modern business practice and customer care is increasingly provided telephonically. In a call centre, your most powerful tool is your voice! A welcoming,…
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Research shows us that people judge us by the way we look but more importantly by the way we sound. We spend time, money and effort on the way we…
Call centres are at the heart of modern business practice and customer care is increasingly provided telephonically. In a call centre, your most powerful tool is your voice! A welcoming,…
Train your frontline staff to be clear, friendly and empathetic while representing your company over the telephone and when meeting clients and customers. They will appear confident and professional and…