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Call Centre Communication Skills

Specific skills for call centres, including telephone skills, listening skills, complaints tactics and company discourse are addressed in this course.  There is a focus on voice development to encourage empathetic and professional interactions.


  • clear and coherent speech
  • warm and assertive speech
  • good listening skills
  • resilient and positive under pressure
  • focus on customer relations

(4 x three-hours group sessions for 6-12 delegates)


Multi-ethnic Customer Service Agents with headset on in a Call Centre