Call Centre Communication Skills
Specific skills for call centres, including telephone skills, listening skills, complaints tactics and company discourse are addressed in this course. There is a focus on voice development to encourage empathetic and professional interactions.
Aims
- clear and coherent speech
- warm and assertive speech
- good listening skills
- resilient and positive under pressure
- focus on customer relations
(4 x three-hours group sessions for 6-12 delegates)
