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PhoneWorks for Frontline Staff

This training is for frontline staff to encourage them to be clear, friendly and empathetic while representing the company image over the telephone. Vocal control, assertiveness, flow of speech, energy, attitude and etiquette are addressed.


  • clear and coherent speech
  • improve telephone etiquette
  • good listening skills
  • professional, confident and friendly manner
  • focus on customer relations

(7 x one-hour one-to-one coaching individual sessions or 4 x three-hours sessions, group of 6-8 delegates)


A lady on her mobile phone using her skills learnt from the PhoneWorks course